Refund policy
Returns & Replacements
At Kuwa Supplements, we are committed to delivering high-quality wellness products and ensuring that every order reaches you in perfect condition.
Due to the nature of supplements, vitamins, and wellness products, we do not accept returns or exchanges for change of mind, incorrect selection, or personal preference.
However, if you receive a wrong product, expired product, or a product damaged due to an issue from our side, you may request a return or replacement within 15 days from the date of delivery.
Eligibility for Return or Replacement
To be eligible for a return or replacement:
- The request must be submitted within 15 days of receiving your order.
- The product must be unused and in its original packaging.
- Product labels, batch number, and expiry details must be clearly visible.
- Proof of purchase (order number/invoice) must be provided.
- Photos or videos of the product may be requested for verification.
All return and replacement requests require approval from Kuwa Supplements before any action is taken.
Eligible Cases
A return or replacement request will only be accepted in the following cases:
Wrong Product Received
If you receive a product different from what you ordered, we will arrange a replacement after verification.
Expired Product Received
If you receive a product with an expired expiry date, we will review the request and provide a suitable resolution.
Damaged Product Received
If your product arrives damaged due to handling or delivery issues, please share supporting evidence within 15 days for review.
Non-Returnable Products
Returns or replacements will not be accepted for:
- Products that have been opened, used, consumed, or tampered with.
- Products damaged due to improper storage or handling after delivery.
- Products ordered incorrectly by the customer.
- Products where the customer has changed their mind.
- Products without original packaging, labels, batch details, or invoice.
- Promotional, discounted, or clearance items.
- Supplements, vitamins, medicines, and temperature-sensitive products unless the issue is caused by Kuwa Supplements.
- Orders shipped outside the UAE.
Return & Replacement Process
Once your request is received, our team will review the details and verify the issue.
If approved:
- Kuwa Supplements will arrange a replacement or provide an appropriate resolution.
- Customers may be required to return the product depending on the nature of the issue.
- Replacement is subject to product availability.
Refund Process
If a refund is approved, it will be processed to the original payment method within 7–10 business days after approval.
Refund timelines may vary depending on your bank or payment provider.
Shipping charges are non-refundable unless the issue occurred due to an error from Kuwa Supplements.
Contact Us
For any return or replacement request, please contact our customer support team:
Email: support@getkuwa.com
WhatsApp: +971 58 544 8626
Please include your order number, product details, and supporting images/videos (if applicable) to help us resolve your request quickly.