Privacy Policy

Last Updated: 24 August 2026

At Kuwa Supplements Qatar, we respect your privacy and are committed to protecting the personal information you provide when you visit or purchase from our website.

This Privacy Policy explains what personal information we collect, how we use and protect it, when we may share it, and the choices and rights available to you.

By using our website or placing an order, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

The website GetKuwa.com and its Qatar storefront are operated by Kuwa Supplements.

In this Privacy Policy, "Kuwa Supplements", "Kuwa", "we", "us", and "our" refer to the entity operating the applicable Kuwa store and providing the products and services available through the website.

Our Qatar customer support contact details are:

Phone / WhatsApp: +974 71772729
Email: support@getkuwa.com

2. Information We Collect

We collect personal information that is necessary to operate our website, process orders, provide customer support, and improve our services.

Depending on how you interact with us, the information we may collect includes:

Information You Provide

• Full name

• Delivery and billing address

• Email address

• Mobile phone number

• Order details and purchase history

• Payment and transaction information

• Account login information

• Customer support communications

• Information you provide when submitting a return, replacement, refund, or complaint request

Information Collected Automatically

When you browse our website, we may automatically collect certain technical information, including:

• IP address

• Browser type

• Device type

• Operating system

• Website pages visited

• Referring website

• Approximate location information

• Date and time of website visits

• Website interaction and usage information

This information may be collected through cookies, analytics tools, pixels, and similar technologies.

3. Health-Related Information

Because Kuwa offers health, wellness, supplements, and certain healthcare-related products, you may voluntarily provide information relating to your health or wellness when interacting with certain products or services.

We treat health-related information with appropriate care and only collect or use such information where it is necessary for the relevant service, order, medical assessment, customer support, or where you have provided the required consent.

Please do not provide health information through general customer support channels unless it is necessary for your request.

4. How We Collect Your Information

We generally collect personal information directly from you.

For example, we may collect information when you:

• Create an account

• Place an order

• Subscribe to our marketing communications

• Contact customer support

• Request a return, replacement, or refund

• Participate in a promotion, survey, or competition

• Submit information through forms on our website

• Communicate with us through WhatsApp, email, phone, or other available channels

• Browse or interact with our website

We may also receive certain information from service providers that help us operate our website, process payments, deliver orders, prevent fraud, or provide analytics and marketing services.

5. How We Use Your Information

We may collect, store, and use your personal information to:

• Process and fulfil your orders

• Arrange delivery of your purchases

• Process payments and transactions

• Provide customer support

• Manage your customer account

• Verify orders and prevent fraud or misuse

• Process returns, replacements, and refunds

• Communicate with you regarding your orders

• Provide information about products and services

• Send marketing communications where permitted and where required consent has been obtained

• Improve our website, products, and services

• Understand how customers use our website

• Conduct surveys, promotions, and competitions

• Maintain business, financial, and operational records

• Comply with applicable legal and regulatory requirements

• Protect our rights, customers, business, and website

6. Payment Information

Payments made through our website are processed through secure third-party payment providers.

Kuwa does not generally store complete credit or debit card numbers or security codes on its own systems.

Payment information may be processed and stored by our authorised payment service providers in accordance with their own privacy and security policies.

7. How We Protect Your Information

We take reasonable technical, organisational, and administrative measures to protect personal information against:

• Unauthorised access

• Loss

• Misuse

• Disclosure

• Alteration

• Destruction

Access to personal information is limited to employees, contractors, and service providers who require the information to perform their responsibilities.

Our employees and authorised service providers are expected to maintain the confidentiality of personal information.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

8. Sharing Your Information

We do not sell your personal information.

We may share personal information with trusted third parties where necessary to operate our business and provide our products and services.

These may include:

Service Providers

Such as:

• Shopify and related Shopify services

• Payment processing providers

• Courier and delivery companies

• Technology and hosting providers

• Customer support providers

• Analytics providers

• Marketing and advertising platforms

• Fraud prevention and security providers

These service providers may only receive information necessary to provide their services to us or to you.

Legal and Regulatory Requirements

We may disclose personal information where required or permitted by applicable law, regulation, court order, legal process, or government authority.

We may also disclose information where necessary to protect our legal rights, customers, employees, business, or website.

9. Shopify

Our online store is powered by Shopify. Shopify provides the e-commerce infrastructure that allows us to offer our products and services, process orders, and operate our online store.

Shopify may process personal information in accordance with its own privacy practices.

10. Analytics & Marketing

We may use analytics and marketing technologies to understand how customers interact with our website and to improve our services.

These technologies may include:

• Google Analytics

• Advertising platforms

• Marketing pixels

• Conversion tracking

• Customer engagement platforms

• Similar analytics and marketing technologies

These tools may collect information about your browsing activity, interactions with our website, and general usage patterns.

Where required, we will obtain appropriate consent before using cookies or similar technologies for non-essential purposes.

11. Cookies

Our website uses cookies and similar technologies to provide and improve the shopping experience.

Cookies may be used to:

• Keep products in your shopping cart

• Maintain login sessions

• Remember preferences

• Understand website usage

• Improve website performance

• Measure advertising effectiveness

• Provide relevant marketing where permitted

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the website.

12. Marketing Communications

If you have provided the required consent, we may use your personal information to send you marketing communications about:

• New products

• Offers and promotions

• Wellness content

• Special campaigns

• Newsletters

• Surveys

• Competitions

You can unsubscribe from marketing communications at any time by:

• Using the unsubscribe link included in marketing emails; or

• Contacting us at support@getkuwa.com or +974 71772729.

Please note that even if you opt out of marketing communications, we may still contact you regarding essential matters such as orders, payments, deliveries, account activity, or customer service requests.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Fulfil orders

• Provide customer support

• Maintain business and transaction records

• Meet legal and regulatory obligations

• Resolve disputes

• Prevent fraud

• Enforce our agreements

When personal information is no longer required, we may securely delete, anonymise, or otherwise dispose of it in accordance with our applicable retention requirements.

14. Your Privacy Rights

Depending on applicable Qatar law and other applicable regulations, you may have rights regarding your personal information, including the ability to:

• Request access to personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of personal information where applicable

• Withdraw consent where processing is based on consent

• Object to certain uses of your personal information

• Request information about how your personal information is being processed

Certain legal, contractual, or operational requirements may limit these rights in particular circumstances.

To exercise a privacy-related right, please contact us using the details provided below.

15. Accuracy of Your Information

We aim to maintain accurate and up-to-date personal information.

If you believe any information we hold about you is incorrect or incomplete, please contact us and we will take reasonable steps to correct it.

You may also update certain account information through your Kuwa account, where this functionality is available.

16. Third-Party Websites

Our website may contain links to third-party websites, applications, or services.

Kuwa Supplements is not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

17. Children's Privacy

Our website and services are not intended for children under the age of 18 unless a product or service is specifically intended for a minor and is purchased or used with appropriate parental or legal guardian involvement.

We do not knowingly collect personal information directly from children for independent account creation or marketing purposes.

If you believe that a child has provided personal information to us without appropriate consent, please contact us.

18. Data Transfers

Some of our technology, payment, analytics, delivery, and service providers may process personal information outside Qatar.

Where personal information is transferred to another country, we will take reasonable steps to ensure that the information is handled in accordance with applicable privacy and data protection requirements.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services, or applicable legal requirements.

When we make changes, we will publish the updated Privacy Policy on this page and update the Last Updated date at the top.

We encourage you to review this page periodically to stay informed about how we handle your personal information.

20. Privacy Complaints

If you have a concern about how we have collected, used, stored, or handled your personal information, please contact us first so that we can review and attempt to resolve your concern.

You can contact our privacy/customer support team using:

Email: support@getkuwa.com
Phone / WhatsApp: +974 71772729

Please provide sufficient information about your concern so that we can investigate and respond appropriately.

21. Contact Us

If you have questions about this Privacy Policy, want to request access to your personal information, or wish to make a privacy complaint, please contact us:

Kuwa Supplements Qatar

Email: support@getkuwa.com
Phone / WhatsApp: +974 71772729

Customer Support: +974 71772729

We will review your request and respond within a reasonable timeframe, subject to applicable legal and operational requirements.