Terms & Conditions

Last Updated: 24 August 2026

Welcome to Kuwa Supplements Qatar.

These Terms & Conditions govern your access to and use of the Kuwa Supplements website and your purchase of products through our online store.

By accessing, browsing, or purchasing from our website, you agree to be bound by these Terms & Conditions, together with our Privacy Policy, Shipping Policy, and Return & Replacement Policy.

If you do not agree with these Terms & Conditions, please do not use our website or place an order.

1. About Kuwa Supplements

The website GetKuwa.com and its Qatar storefront are operated by Kuwa Supplements.

Throughout these Terms & Conditions, the terms "Kuwa", "Kuwa Supplements", "we", "us", and "our" refer to the entity operating the applicable Kuwa store and providing the products and services available through the website.

Our Qatar customer support details are:

Phone / WhatsApp: +974 71772729
Email: support@getkuwa.com

2. Use of Our Website

By using this website, you confirm that:

• You are at least 18 years old, or are using the website with the involvement and permission of a parent or legal guardian where permitted.

• The information you provide to us is accurate and complete.

• You will use the website only for lawful purposes.

• You will not use the website in a way that violates applicable laws or regulations.

• You will not attempt to interfere with the operation or security of the website.

We reserve the right to restrict or suspend access to the website where we reasonably believe these Terms & Conditions have been violated.

3. Online Store Terms

Our online store is hosted on Shopify, which provides the e-commerce platform through which we offer our products and services.

When you place an order, you are submitting a request to purchase the products selected by you.

An order is considered accepted when we confirm acceptance of your order through the applicable confirmation process.

We reserve the right to decline or cancel an order where reasonably necessary, including in circumstances involving:

• Product unavailability

• Pricing or listing errors

• Suspected fraudulent activity

• Incorrect customer or delivery information

• Payment issues

• Regulatory or legal restrictions

• Prescription or eligibility requirements for applicable products

• Other circumstances that prevent us from safely or lawfully fulfilling the order

If we cancel an order after payment has been received, we will process the applicable refund in accordance with our refund policy and applicable law.

4. Age Restrictions

Certain products available through Kuwa may be intended only for adults or may have additional eligibility requirements.

You must not purchase or use a product in violation of its applicable age, prescription, medical, or regulatory requirements.

For prescription or medically regulated products, additional verification and approval may be required before an order can be fulfilled.

5. Product Information

We make reasonable efforts to ensure that product descriptions, images, ingredients, specifications, availability, and other information displayed on the website are accurate and up to date.

However:

• Product packaging may differ from images displayed on the website.

• Product colours and appearance may vary depending on your device or screen.

• Manufacturers may update packaging, ingredients, formulations, or product information.

• Product availability may change without notice.

The information provided on product pages is intended to describe the product and should not be interpreted as medical advice unless specifically stated otherwise.

Customers should read the product packaging, labels, warnings, directions, and other information supplied with the product before use.

6. Health & Wellness Products

Kuwa offers supplements, vitamins, personal care products, wellness products, and other health-related products.

Unless specifically stated otherwise, products sold through our website are not intended to diagnose, treat, cure, or prevent any disease.

You should consult an appropriately qualified healthcare professional before using a product if you:

• Are pregnant or breastfeeding

• Have an existing medical condition

• Take prescription or other medication

• Have allergies or dietary restrictions

• Are unsure whether a product is appropriate for you

You are responsible for following the manufacturer's instructions, dosage information, warnings, and storage requirements.

For prescription products, treatment is subject to applicable medical assessment, prescription, and eligibility requirements.

7. Prices

All prices displayed on the Qatar storefront are in Qatari Riyals (QAR) unless otherwise stated.

The applicable product price is the price displayed on the website at the time the order is placed.

Delivery charges, where applicable, will be displayed before the order is completed.

We reserve the right to update product prices, promotions, and offers.

If a clear pricing or listing error occurs, we may contact you to confirm whether you wish to proceed at the correct price or cancel the affected order.

We will comply with applicable Qatar requirements regarding pricing, promotions, and consumer transparency.

8. Promotions & Discounts

Promotional offers, discount codes, bundles, and other offers may be subject to additional terms and conditions.

Unless otherwise stated:

• Promotions are valid only during the specified promotional period.

• Promotions may be subject to product availability.

• Certain products may be excluded from promotions.

• Discount codes may have specific eligibility or usage requirements.

• Promotions cannot be combined unless expressly stated.

Any promotional terms displayed on the website form part of the applicable offer.

9. Orders & Payment

You are responsible for providing accurate and complete billing and delivery information.

Payment must be successfully authorised before an order can be processed for dispatch.

We use third-party payment providers to process online payments. Kuwa does not generally store complete payment card details on its own systems.

If a payment fails, is reversed, or is otherwise not successfully completed, we may be unable to fulfil the order until payment has been successfully received.

10. Delivery

We currently deliver orders to eligible locations within Qatar.

Delivery timelines are estimates and may vary depending on:

• Delivery location

• Product availability

• Order processing

• Courier operations

• Public holidays

• Weather conditions

• Third-party fulfilment

• Other circumstances outside our reasonable control

For full details, please refer to our Shipping Policy.

Customers are responsible for providing an accurate delivery address and active contact number.

If an order cannot be delivered because the information provided is incorrect or the recipient is unavailable, additional delivery arrangements or charges may apply where applicable.

11. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible at:

Phone / WhatsApp: +974 71772729
Email: support@getkuwa.com

Cancellation requests can only be processed where the order has not already been dispatched or where cancellation is otherwise permitted under applicable law and our policies.

Certain products, including prescription, temperature-sensitive, or specially prepared products, may be subject to additional cancellation restrictions.

12. Returns, Replacements & Refunds

Returns, replacements, and refunds are governed by our Return & Replacement Policy.

Due to the nature of supplements, vitamins, medicines, personal care, and health-related products, change-of-mind returns or exchanges may generally not be accepted where permitted by applicable law.

However, if you receive a product that is:

• Wrong

• Damaged

• Expired

• Defective

• Unsafe

• Non-conforming to the order or applicable specifications

please contact us so that we can investigate and provide an appropriate resolution.

Nothing in these Terms & Conditions limits any mandatory consumer rights or remedies available under applicable Qatar law.

13. Customer Responsibilities

You agree to:

• Provide accurate personal, billing, and delivery information.

• Ensure that someone is available to receive your order where required.

• Follow product instructions and storage requirements.

• Use products only for their intended purpose.

• Comply with applicable laws and regulations.

• Notify us promptly if you identify an issue with an order.

Kuwa is not responsible for issues resulting from inaccurate information, misuse of products, or improper storage after delivery, except where otherwise required by applicable law.

14. Intellectual Property

All content available on the website, including but not limited to:

• Logos

• Brand names

• Text

• Product descriptions

• Images

• Graphics

• Videos

• Website design

• Software

• Page layouts

is owned by or licensed to Kuwa Supplements or the relevant rights holder and is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our website content without prior written permission.

15. Prohibited Uses

You must not use our website:

• For any unlawful purpose

• To violate applicable laws or regulations

• To infringe intellectual property rights

• To submit false or misleading information

• To impersonate another person

• To interfere with website security or functionality

• To introduce viruses, malicious code, or harmful software

• To attempt unauthorised access to our systems

• To collect personal information about other users without authorisation

• To use automated systems to scrape or copy website content without permission

• To engage in fraudulent or abusive transactions

We reserve the right to restrict or terminate access where prohibited activity is identified.

16. Third-Party Services & Links

Our website may contain links to third-party websites, applications, payment providers, delivery services, or other external platforms.

These third parties operate independently from Kuwa and may have their own terms and privacy policies.

Kuwa is not responsible for the content, availability, security, or privacy practices of third-party websites or services.

17. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be:

• Available

• Uninterrupted

• Error-free

• Secure

• Free from technical issues

Temporary interruptions may occur due to maintenance, technical problems, updates, security measures, or circumstances beyond our reasonable control.

18. Errors & Corrections

There may occasionally be errors or omissions relating to:

• Product descriptions

• Prices

• Promotions

• Product availability

• Delivery charges

• Product specifications

• Images

• Other website information

We reserve the right to correct such errors and update information when necessary.

Where an error materially affects an order, we may contact the customer before fulfilment or cancel the affected order and provide an applicable refund.

19. Limitation of Liability

To the maximum extent permitted by applicable law, Kuwa Supplements will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms & Conditions excludes or limits liability that cannot legally be excluded or limited under applicable law, including mandatory consumer rights or liability for matters that cannot lawfully be excluded.

Our liability in relation to a particular product or order will be determined in accordance with applicable law and the circumstances of the claim.

20. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of the website, your violation of these Terms & Conditions, or your violation of the rights of another person.

Nothing in this section limits any rights you may have as a consumer under applicable law.

21. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information.

Please review our Privacy Policy before using the website or placing an order.

22. Severability

If any provision of these Terms & Conditions is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law, and the remaining provisions will continue to apply.

23. No Waiver

If we do not immediately enforce any provision of these Terms & Conditions, this does not mean that we waive our right to enforce that provision in the future.

24. Entire Agreement

These Terms & Conditions, together with our Privacy Policy, Shipping Policy, Return & Replacement Policy, and any other policies or terms expressly incorporated into the website, constitute the terms governing your use of the Kuwa online store and your purchase of products from us.

25. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, services, website, or applicable legal requirements.

The updated version will be published on this page with a revised Last Updated date.

Your continued use of the website after an updated version is published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

26. Governing Law

These Terms & Conditions shall be interpreted and applied in accordance with the applicable laws and regulations of the State of Qatar, subject to any mandatory consumer rights and protections that apply to your transaction.

Nothing in these Terms & Conditions is intended to exclude, restrict, or waive any mandatory rights or remedies available to consumers under applicable Qatar law.

27. Contact Us

If you have any questions regarding these Terms & Conditions, your order, or our services, please contact us:

Kuwa Supplements Qatar

Email: support@getkuwa.com
Phone / WhatsApp: +974 71772729

Please include your order number when contacting us about an existing order so that we can assist you more efficiently.