At Kuwa Supplements UAE, we are committed to delivering your orders safely, conveniently, and on time. Please review the information below regarding order processing, delivery, tracking, and address changes.

1. Delivery Coverage

Kuwa Supplements delivers to most locations across the United Arab Emirates. Delivery availability may vary depending on the delivery location, product availability, and applicable delivery restrictions.

2. Order Processing & Dispatch

• Orders are processed and dispatched to support delivery within 1–2 business days of order confirmation.
• Orders fulfilled through third-party suppliers or shipments may require additional processing and delivery time.
• Orders are processed and shipped on business days, excluding UAE public holidays.
• Processing times may vary depending on product availability, order volume, delivery location, and logistics conditions.

3. Estimated Delivery Time

Orders are generally delivered within 1–2 business days of order confirmation, subject to product availability and delivery location. Third-party fulfilled orders may take longer.

The delivery date displayed on the following pages or communications is an estimated delivery date and may be updated after dispatch:

• Product details page
• Cart
• Checkout
• Order confirmation page
• Order confirmation email

After shipment, the latest estimated delivery date and shipment status will be available under My Account → Order Details, where applicable.

While Kuwa Supplements makes every reasonable effort to deliver orders within the estimated timeframe, unexpected delays may occasionally occur due to courier delays, logistics disruptions, weather conditions, public holidays, or other circumstances beyond our reasonable control.

In exceptional cases where an order cannot be delivered within a reasonable timeframe or the shipment becomes physically untraceable, Kuwa Supplements may cancel the affected order and issue a refund for the cancelled product(s) in accordance with our applicable refund policy and applicable law.

4. Address Changes

You may request a change to your delivery address only if:

• The order is in Pending or Confirmed status; and
• None of the items in the order have been shipped.

Address changes may not be accepted once the order has been dispatched.

If changing the delivery address results in additional delivery charges or other applicable fees, we will inform you of the additional amount and obtain your agreement before processing the change.

5. Order Tracking

Once your order has been dispatched, we will provide the courier company name and tracking number through your registered email address or the applicable order tracking channel.

If you do not receive your shipping confirmation within 24 hours of dispatch, please check your spam or junk folder or contact Customer Support.

Tracking information may take up to 24 hours after dispatch to become visible on the courier’s tracking system, depending on when the shipment is scanned.

6. Delivery Attempts & Non-Availability

Our delivery partners may make up to 5 delivery attempts before returning an undelivered package to our warehouse.

To help ensure successful and timely delivery:

• Provide an accurate and complete delivery address.
• Provide an active mobile number.
• Ensure that someone is available to receive the order at the delivery address.

If a package is returned because the recipient is unavailable or delivery cannot be completed, additional delivery arrangements or charges may apply. Any applicable redelivery charges will be communicated before redelivery is arranged.

7. Identification at Delivery

For certain orders, Kuwa Supplements or its delivery partners may require proof of identity or verification of the payment method used for the order.

This may include presenting a valid Emirates ID or other acceptable identification document, where applicable.

If we are unable to verify or authenticate the information provided, we may refuse delivery and/or cancel the order, subject to applicable laws and our refund policy.

8. Delivery Delays

Delivery times may occasionally be affected by:

• Courier or logistics disruptions
• Weather conditions
• UAE public holidays
• Incorrect or incomplete delivery information
• Recipient unavailability
• Product availability
• Third-party fulfilment delays
• Other unforeseen circumstances

In such cases, we will make reasonable efforts to assist with the delivery and provide available updates.

9. Important Note

The 1–2 business day delivery timeframe is an estimate and is not guaranteed. Actual delivery times may vary depending on the delivery location, order type, product availability, and courier operations.

For questions regarding your order or delivery, please contact Kuwa Supplements UAE Customer Support and provide your order number so that we can assist you efficiently.